Troubleshooting Add-In Problems

In some circumstances (e.g. when Excel crashes) Excel will decide to disable our add-in. Here's how to reactivate it:

1. I can't see the ipushpull ribbon!

Occasionally the installation appears to complete successfully but the ipushpull ribbon / toolbar is not displayed in Excel. This can be caused by not shutting down Excel before installation, or by having the preview pane activated in Windows Explorer.

To fix the problem, start Excel and select File | Options | Add-ins. The following screen will be displayed:

add-ins.PNG

Select COM Add-ins from the drop down at the bottom of the screen then press the Go... button. The following pop-up will be displayed:

addinticked.PNG

Make sure that the ipushpullRibbon option is ticked then click OK. The ribbon should now be displayed.

 

2. Excel is returning #NAME instead of running my ipush and ipull functions!

On rare occasions Excel can disable add-ins. If this happens to the ipushpull add-in you may still be able to see the ribbon but our functions may not work - they just return #NAME.

To fix the problem, start Excel and select File | Options | Add-ins. The following screen will be displayed:

add-ins.png

Select Excel Add-ins from the drop down at the bottom of the screen then press the Go... button. The following pop-up will be displayed:

ipp_addin_selected.png

Make sure that the ipushpull option is ticked then click OK. Your functions should now be working.

 

If you are still having problems please contact us for further help!

 

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